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Mountain Avenue
100 East County Road 30
Fort Collins, CO 80525

Toll Free: 888-875-5507
Email: info@mountainavenue.com
faqs
Find answers to our most frequently asked questions here.

ordering
When you bring up the item you are interested in you will see a check marked in the box “In stock.” If your item is not in stock, you may place a back order. Delivery on back orders varies from product to product.
When you find an item you’d like to share, simply click the tab “E-mail a Friend.” It’s that easy.
Yes. Most of our products may be back ordered simply by calling us at 888-875- 5507.However, many of our products are limited editions and are not available for reorder. And because many of our selections are handcrafted in foreign countries by skilled artisans, it may take several weeks for us to fulfill your request.
We choose our Charitable Partners according to several criteria including how much of their budget goes directly into programs and the impact our donation has.
Sales tax is charged on orders made in Colorado only. The sales tax in charged in Colorado is 2.9%.
Mountain Avenue accepts all major credit cards at both our call center at 888-875-5507 or on our web site
general questions
Our unique products are chosen with several criteria: Are they of the highest quality and craftsmanship? Do they positively impact the people and places we buy them from? And are they special and unique?
Fair Trade is a philosophy of buying which offers a fair price and culturally respectful business practice to the artisans and manufacturers we deal with around the world. For more information visit www.fairtradefederation.org
Whenever possible we buy directly from the people who make the products we sell. This allows us to offer a great price to our shoppers and give back to those who need it.
Mountain Avenue respects the privacy of all of of clients and partners. We do not give or sell your information to anyone. It is kept strictly confidential.
We offer gift wrapping wtih almost all of our products. At checkout simply click on GIft Options to add this feature.
Mountain Avenue has searched the world over to find the perfect gifts for any occasion and we continue to make contact with artisans and producers from Fort Collins, CO to Soweto, South Africa.
shipping and returns
Mountain Avenue offers the following shipping options for delivery within the U.S. At this time, we are unable to ship to international addresses, P.O. boxes, APO/FPO addresses or US territories. Mountain Avenue uses UPS and FedEx.
See our shipping and returns area
At this time we do not ship outside of the continental US.
Yes. If for any reason you are not perfectly happy with your purchase, Mountain Avenue will gladly accept it back.Please see the Returns and Exchanges section for more information.
You have 30 days after the date of purchase to return or exchange it.